Privacy policy

Frontgate Chat App – Privacy Policy

Last Updated: April 13th 2025

1. Introduction
The Frontgate Chat App ("the App") is provided by Frontgate to assist its real estate agents with questions about the home listing process.

This Privacy Policy explains how we handle information collected through the App. The App is available only to authorized users within Frontgate’s Google Workspace.

2. Information We Process
A. User Communication Data

Purpose:
In order for the App to function and provide responses, it processes the text and queries you enter via Google Chat.

Scope:
This processing is necessary for the App to communicate and deliver its assistance. No additional personal information is collected beyond what is inherent in the chat messages necessary for its operation.

B. Logging and Usage Statistics

Error Logging & Analytics:
We may automatically record minimal usage statistics and error logs. This information is used solely to evaluate and improve the performance and reliability of the App.

Data Retention:

Such information is retained for as long as necessary to support our evaluation and enhancement efforts but is not used to identify individual users beyond the purpose of improving the App.

3. Data Sharing and Third Parties

No Third-Party Sharing:

The App does not share your information or any data collected via error logs and usage statistics with third parties. All data is used exclusively for internal evaluation and to ensure smooth operation of the service.

Within Frontgate:

Access to the App is restricted to authorized users within the Frontgate Google Workspace. This controlled environment further ensures that your communications remain within the organization.

4. User Privacy and Security

Privacy Commitment:

User privacy is protected. Although the App processes communication data as part of its operation, we take reasonable steps to ensure that any information processed remains secure.

No Additional Data Collection:

Beyond the necessary processing for service functionality and performance evaluation, the App does not collect or store additional personal information.

5. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date.

We encourage you to review this Privacy Policy periodically to stay informed about how your information is protected.

6. Contact Information

If you have any questions or concerns about this Privacy Policy or the handling of your information, please contact us at:

Email: [email protected]